High availability infrastructure

Intrro uses properly-provisioned, redundant infrastructure with multiple load balancers, web servers, and replicant databases in case of failure.

24 / 7 / 365 monitoring

We have continuous monitoring, logging, and alerting in place that will automatically escalate any issues to dedicated on-call engineering 24 hours a day, 7 days a week, 365 days a year.

Uptime and status

All updates regarding system uptime and status are posted to our status page. You can subscribe to be notified of updates affecting the status and uptime of the Intrro service. Historical uptime and previous incidents can be viewed on this status page. 

System maintenance

From time to time, Intrro may undertake routine scheduled maintenance to perform required upgrades to the Intrro service.

Scheduled maintenance is infrequent and we will provide at least 5 days notice before undertaking any scheduled maintenance. Scheduled maintenance notices are made available on our status page where you can subscribe to be notified of upcoming maintenance.

To minimize the affect of downtime during scheduled maintenance, we aim to perform maintenance during timeframes that are least likely to affect most customers.

Our window for scheduled maintenance is from Sunday midnight GMT to Sunday 3am GMT.