To support delivery of our Services, Intrro may engage and use data processors with access to certain Customer Data or Personal Information (each, a “Subprocessor”). This page provides information about each Subprocessor. Please email security@intrro.com if you have any questions.

Amazon Web Services

• Location: Seattle, United States.
• Security certifications: Privacy Shield, ISO27001, SOC3.
• Data processed: Anonymized content, email address, IP address.
• Use: Data storage, backups, CDN, DNS, SSL, domain management, emails.

Slack

• Location: Palo Alto, United States.
• Security certifications: SOC 2, SOC 3, ISO 27001, ISO 27018, ISO 27017
• Data processed: User name, user email address, survey responses.
• Use: Customer communications.

Google Cloud

• Location: Mountain View, United States.
• Security certifications: Privacy Shield, ISO27001, SOC3.
• Data processed: User-added content.
• Use: Natural language processing.

Customer.io

• Location: San Francisco, United States.
• Security certifications: SOC 2, HIPAA, GDPR
• Data processed: User-added content (when using transcription).
• Use: Full name, job title, email address, IP address, customer communications, customer activities and analytics

Segment

• Location: San Francisco, United States.
• Security certifications: Privacy Shield, ISO 27001, ISO 27017, ISO 27018, SOC 2.
• Data processed: User name, email address, IP address, analytics.
• Use: Product analytics.

Zapier 

• Location: San Francisco, United States.
• Security certifications: SOC 2, SOC 3
• Data processed: User name, email address.
• Use: Automations of tasks 

Intercom

• Location: San Francisco, United States.
• Security certifications: Privacy Shield, ISO 27001, SOC 2, CSA, HIPAA
• Data processed: first name, last name, company name, email address, IP address, company physical address.
• Use: Business messaging

Hubspot

• Location: Cambridge, United States.
• Security certifications: SOC 2, SOC 3, GDPR,
• Data processed: User name, email address, IP address, physical address.
• Use: Sales and Marketing Automation